Terms and Privacy Policy

Terms and Conditions

Terms and Conditions of Website Use

These terms and conditions set out the terms on which you can visit and use our website http://www.patchi.co.uk

Should you have any query, comment or complaint about these terms or our website, please email us at mail@patchi.co.uk or call us on +44 (0) 20 8961 3443

You are provided access to this website in accordance with these terms and conditions.  All notices, legal or otherwise, in these terms or anywhere else on this website, work together to govern your use of the site.

If you are using the website from outside the United Kingdom, you are responsible to comply with the local laws to the extent are applicable.

You agree not to impersonate any other person or entity or use a name that you are not authorised to use.

By placing your orders through our website, you (the customer), warrant that you have provided your personal information true, accurate and current.


This website is owned by (the company) Patisserie Patchi ltd.  Company Number:  02729483 Registered Office: 28 Abbey Road, London UK, NW10 7SB

The company has the right to change the terms and conditions at any time without being liable to you or to notify you in advance.

We reserve the right to withdraw this website or modify it or any art of it at any time and without any notice to the user and we shall not be liable to the user for any such modification or withdrawal.

Allergen Advice

All our products have nuts or traces of nuts and other Allergens.  We, therefore, advise you before placing an order that it is your responsibility to make sure that you or any member of your family or any person that might get in touch with our products or any receiver of a gift from you, do not have allergy towards nuts and other allergens.  We shall not be liable or responsible for any suffering resulting from negligence on your part to ascertain these facts.

Delivery and Returns Policy

The Company shall not be held responsible for any goods once it leaves the premises.  We shall, however, make sure that your is packed in a safe and secure manner.  Your responsibility starts for any damage or loss that occurs to the product once it is handed to the courier.

If there is a mistake in your order and goods that were not erdered were delivered, then we may return goods and get a refund.

A proof of purchase is required to accompany all returns.

Returns Address:  Patisserie Patchi Ltd.  28 Abbey Road, London, United Kingdom, NW10 7SB


You have the right to cancel any order made on this website before it is processed.  Cancellations do not apply on processed orders that are personalised or are made to the buyer’s specification such as for weddings, birthdays, etc. or products which are perishable or liable to deteriorate or expire rapidly.

Privacy Policy

Information collected by our website

What we collect

For the purpose of making an enquiring or placing an order, our website may collect Your name and appropriate contact details.

What we do with the information collected.

This information helps us understand your needs and provide you with better service.

We may use some information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information that you may find interesting.  From time to time, we may also use your information to contact you for market research purposes.

We may also use information to change our website according to your interests.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever You Are Asked To Fill In A Form On The Website, Look For The Box That You Can Click To Indicate That You Do Not Want The Information To Be Used By Anybody For Direct Marketing Purposes

If You Have Previously Agreed To Us Using Your Personal Information For Direct Marketing Purposes, You May Change Your Mind At Any Time By Writing To Or Emailing Us.

We will not sell, distribute or lease your personal information to third parties unless required by law to do so. You may request details of personal information which we hold about you under the

Data Protection Act 1998.

A small fee may be payable. If you would like a copy of the information held on you please write to or email us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us.

Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, and electronic procedures to safeguard and secure information collected on our website.